Posts By virtuscareers

Kristin Invited to Speak at 2016 Career Thought Leaders Conference

I am honored to be a featured speaker at the 2016 Career Thought Leaders Conference & Symposium March 30 – April 1st in Denver CO.

I will be speaking on March 30th on assessments, and also leading a roundtable discussion on StrengthsFinder. Following is a description of my presentation on assessments:

Tools for the Journey: Equipping Your Clients for Success– Kristin Sherry
Coaching is a journey. Only after identifying a client’s starting point can their journey can begin. Assessments lead to self-reflection. Lack of self-reflection is the biggest hurdle to self-awareness. And self-awareness is a top predictor of career success! It unlocks limiting beliefs and changes thought patterns. Learn about types of assessments, why to use them, what to consider, certifications and qualifications, preparing and debriefing clients, and more!

​If you are a Career Pro, or know someone who is, click here for more information​ about the conference.

Don’t Be Caught Off Guard on this Interview Question!

​Inc.com’s Minda Zetlin published an interesting article on October 13, 2015 called The Deeply Revealing Interview Question No One Ever Asks–But You Should.

The question: “Who are your negative references, and would you trust me to talk to some of those people?”

I recommend reading the article, which is employer focused and provides coaching on how to execute this question as an interviewer.

This article is a companion piece to assist job seekers in managing the question from their side of the table in three steps.

1. Prepare ahead of time. Think about your career, and identify 3 or 4 people with whom you failed to make a Love Connection at work; those people you’re fairly certain weren’t members of your fan club.

Try to recollect and jot down a list of themes surrounding your luke-warm or strained working relationship, as well as the details of any memorable negative events. There’s often a perceived threat when someone doesn’t get along with you, and the S.C.A.R.F. model will help you pinpoint the cause of your relationship strain. 

Status – Your presence in the workplace presents a threat to the status of the other person. They may be jealous of your accomplishments, or they might perceive you are treading on their area of expertise.

Certainty – Certainty deals with what the future holds. Uncertainty involves fear of future loss or harm. Perhaps the person felt you were out for their position, or if you managed them, perceived you to create lack of clarity or uncertainly in their work.

Autonomy – Did this person resent your authority, or having to collaborate with you on projects instead of doing their own thing?

Relatedness – This refers to the connection the other person feels to you. The less connected, the greater the perceived threat. Differing personality traits are the largest contributor to issues of relatedness, such as big picture vs. detailed thinking, fast-paced vs. moderate paced work habits, direct vs. indirect communication styles, enthusiastic vs. reserved emotional states, and methodical vs. fluid approaches to work tasks. This is probably the most common cause of relationship breakdown.

Fairness – Your co-worker may perceive your promotion — despite being less tenured than they were — to be unfair. Or perhaps they felt you treated them unfairly in some way.

Tips:

  • When selecting your negative references, it’s best NOT to choose people who are likely to share information that three reasonable people would consider you squarely in the wrong.
  • Do not select people who currently work with you if your employer is unaware you’re seeking to leave. Your negative reference should not be provided with information they could use as ammunition at the water cooler.

2. Give a heads up. Consider sending a brief message through LinkedIn, or to their work email to advise you’ve provided them as a reference. If you’re comfortable calling them, this is the best approach. Contacting them allows you to provide context so they’re not caught off guard and defensive, which could lead to a stronger negative reference. It allows you to explain the employer requested references of people who likely have balanced feedback, rather than only saying wonderful things about you. Here is an example of what you might say:

Dear Steve,

I am sending you a message to advise I’ve been asked to provide references for a position I am interviewing for. The employer asked me to provide the name of someone who may have experienced challenges working with me. I didn’t want you to be caught off-guard. I am thankful for all of the professional experiences I’ve had, and I’m certain your perspective will be valuable. Thank you, in advance, for your time.

Best regards,
Kristin

The note is gracious, considerate, appreciative, and mature. Hopefully such a note will create a chain reaction for the recipient to respond in kind when giving your “negative” reference. It’s important not to try to manipulate the person for what they might say. It will confirm negative qualities about you in their mind, and if they share with the employer that you attempted this tactic, you’re sunk.

3. Prepare your response

The good news is you’ve done most of the leg-work in identifying the root cause of the relationship conflict using the S.C.A.R.F. model. Sharing these insights as to what went sideways with the relationship with show your reflective and insightful nature!

Keep in mind:

  • Never openly blame the other person. There’s simply no way to navigate blame-shifting and come off looking good.
  • Share objective facts only, allowing the interviewer to draw their own conclusions based on the facts as you know them to be true.
  • Do not add color commentary, opinion, feelings, or assumptions about the other person’s behavior or motives. If the other person was threatened by you, you don’t have to state it. You can explain the person was “the only subject matter expert on the team” prior to you joining, and the conflict appeared from the outset. They’ll pick up what you’re putting down, and you’ll come across more emotionally intelligent.
  • Choose to say what you appreciated about the person as you discuss the situation. It will demonstrate you can be objective and take the high road. 
  • State what you’ve learned from the experience. 90% of problems are people problems — no one has the expectation you’re perfect — but they do want to know you’ve learned how to better manage similar situations in the future, even if the other person truly was at fault.

Have you ever been asked this question in an interview? If not, hopefully you are now well-prepared!

How to Figure Out the Work You’re Wired For

The world of work, at its most fundamental level, boils down to four focus areas: Working with peopleideasthings, and data. Most people are oriented to more than one.

The first step in discovering what you’re wired to do best is decide which of these resonate most with you.

PEOPLE FOCUS (leading, caring, supporting, serving, selling)

If any of these activities appeal to you, you might have a people focus:

  • Entertain a Child
  • Listen to a friend’s personal problem
  • Teach someone how to do something
  • Help someone who is sick
  • Lead a group or club activity
  • Run for an office
  • Work with the public


DATA FOCUS 
(numbers, facts, filing, procedures, inspecting)

If any of these activities appeal to you, you might have a data focus:

  • Research a topic of interest to you
  • Be a treasurer of a club
  • Work with scientific experiments
  • Work with numbers/statistics
  • Figure out a car’s gas mileage
  • Balance a bank statement
  • Write a computer program


IDEA FOCUS
 (knowledge, theories, creativity, insights) 

If any of these activities appeal to you, you might have an idea focus:

  • Decorate a room
  • Write poems or stories
  • Publish a newsletter
  • Write lyrics
  • Perform or act in a play
  • Play a musical instrument
  • Invent a new product


THINGS FOCUS
 (machines, tools, animals, natural resources, creating items)

 If any of these activities appeal to you, you might have a things focus:

  • Bake a cake
  • Repair a car/machinery
  • Sew or make crafts
  • Build something from wood
  • Take care of animals
  • Do landscaping or lawn care
  • Operate camera or video equipment


As you combine categories, it starts to reveal interesting information.

For example, if you like things, such as computers and software, and ideas, then a more creative endeavor would be in order, such as graphic design to develop creative digital content using computers and software.

Alternatively, if you like people as your secondary area of focus to your primarythings focus (using the computer example), then a desk side support technician where you’re working with computers and going to people’s workstations all day, would be more appropriate.

See how the secondary work focus preference changes the primary interest considerably? 

When you combine these four areas of work focus, you end up with six kinds of job content. They are:

Realistic,  Investigative, Conventional, Artistic, Social, and Enterprising jobs.

  • realistic job is where you work with your hands or outdoors (e.g. firefighter, mechanic, contractor).
  • An investigative job is where you solve puzzles, research, detect, or experiment (e.g. police work, scientific research, laboratory technician).
  • An artistic job involves being creative, such as writing, photography, graphic artistry, architecture, or interior decorating.
  • social job involves serving society, such as teaching, social work, counseling, health care, or a minister.
  • An enterprising job is where you would make, sell, and manage a product or service.
  • conventional job is in an office such as management, financial transactions, information technology, etc.

After you’ve identified areas of focus, you can leverage  a tool called the World of Work Map to select job families that fall within your areas of focus to gain ideas of work that’s likely to be most appealing to you. This interactive World of Work Map graphically illustrates how occupations relate to each other based on work tasks.

Here’s an example from the map. I chose the Engineering & Technologiesoption under Ideas and Things:

Once you find options of interest, you can research jobs using O*Net Online, which provides comprehensive information on what those jobs entail, from salary, education required, daily tasks, and much more. In addition, you can speak to people in that line of work to get their assessment of how they spend their day-to-day at work.

For career exploration, I use a tool called the SchoolPlace Big Five Career Guider for students 14 – 22 years of age, and WorkPlace Big Five Career Guider for adults, in conjunction with a StrengthsFinder assessment.

I hope this manual exercise I’ve put together is somewhat helpful to you, particularly to early careerists, or those in career transition.

Career Transition: 3 Important Considerations

​The mental struggle that accompanies career change decisions can be harder than actually making the change. I’m not here to tell you to jump ship and follow your star (though, that’s what I did). What I’d like to offer are important things to consider if you’re feeling an urge to make a change. And if you are, you’re not alone.

A Huffington Post poll revealed almost 80% of workers in their 20s want to change careers, followed by 64% of those in their 30s, and 54% of workers in their 40s. They also discovered 73% of these collective workers had not landed the job they expected.

Landing a job you didn’t plan or expect isn’t always a bad thing. However, Forbes reports only 19% of people surveyed by Right Management in the U.S. and Canada said they were satisfied with their jobs, while 16% said they were somewhat satisfied. The rest, a whopping 65%, said they were unhappy at work.

Here are some important considerations when making career change decisions:

1. Beware the advice of others?
Your friends, family, and co-workers can keep you stuck, so it’s important to recognize a few things about their advice:

  • Co-workers have a vested interest in you staying, and have something to lose if you leave. Whether it’s the loss of camaraderie, increased work-load, or a streak of envy they’re not in a position to leave themselves (misery loves company). Recognize that people come to the table with self-interests and bias, even if it’s operating at a subconscious level.
  • Family members also have a vested interest in your decision. They may have a self-preservation instinct that kicks in if you’re thinking of pursuing a path that’s unproven, or carries an element of risk. Even the most self-actualized people have knee-jerk reactions of self-preservation when their safety and security feel threatened. Our brains are wired to protect us, therefore, most people have a negative initial reaction to change. This doesn’t mean your career change is a bad one. People do not see things as they are–they see things as they are.
  • People who know you well may have difficulty seeing you in a different context. If you’re an accountant, and have always been an accountant, but want to pursue a passion as a self-employed children’s entertainer, recognize your accountant identity has been deeply seeded in the minds of others. Because of the strong association, people may have difficulty seeing you in a new context. There’s definitely value in the opinions of others, but if your instincts to try something new are tugging strongly at you, don’t ignore them. Valid and reliable assessments are one way to confirm your instincts, as well as talking to people who do the work you’re interested in. Don’t brush aside your dreams because others aren’t able to see the vision.

To be fair, you can’t exactly go rogue and ignore the input of your loved ones if they haven’t bought into your career change. There are two simple questions you can ask to get to the bottom of their objections and land on the same page.

When I wanted to quit my Corporate job to go out on my own my husband was concerned about the leap. To move beyond surface-level objections, I asked the following questions:

1. What is the greatest, single concern you have about what I’m proposing?

2. What would it take for that threat to be removed?

My husband said if I walked away from a six figure job he was concerned we wouldn’t be able to meet our obligations. For him to be comfortable with the decision he felt I should have six months of expenses saved, above and beyond the emergency fund he had in place in case of his job loss. Also, we both agreed I needed to be willing to take another job if I wasn’t able to make ends meet with my business.

Voila! I allayed his concerns by agreeing to these simple ground rules, and I received his full support to make the change. People often present objections without stating their core concern. Once you identify their fear, you can create a plan that everyone can buy into.

2. Be aware of your own blind spots
Herminia Ibarra, a Professor of Organizational Behavior, has done extensive research on job changers. What she discovered — that I’ve also seen in my own clients — is people can tell you exactly what they don’t want to do, and why, but they usually can’t tell you what they want to do instead.

Figuring out what you don’t want is as valuable as knowing what you do want. My grandmother used to say identifying a problem is 80% of the way to a solution, so don’t be discouraged if the vision isn’t clear, yet.

The first step of any career change is recognizing your unique gifts and abilities, and how your experiences can transfer to new opportunities.

Ibarra’s research suggests the way we tend to think about what we’re good at is quite limiting and tends to be functionally specific–in other words, tied to what we’ve historically been doing. Instead, you should think of your skills as being “portable competencies” that can be applied in a wider range of contexts.

As an example, earlier in my career I worked in IT as a Lead .NET software developer, and later in Reporting. While the core tasks of my job were quite technical, I developed many transferable skills while in those positions. Here’s a sample of those skills:

  • On-boarding and training new team members
  • Training process and documentation
  • Presentation skills
  • Task delegation
  • Project life-cycle
  • Project estimation
  • Effective communication skills
  • Negotiation tactics
  • Advanced Excel skills
  • Trend analysis and analytical thinking skills
  • S.WO.T. analysis
  • Working effectively with cross-functional teams
  • Contractor/vendor relationship management
  • Meeting management
  • Process and quality improvement
  • Ramping up on new projects in a short period of time
  • Multi-project management

When you read this list, it doesn’t read like a technical job description. Research by Korn/Ferry International suggests 15% of skills are specific to a job, while 85% of skills are more general and transferable across roles. Start thinking about your breadth of experience in terms of those portable competencies, and how they might apply in new ways.

3. Recognize there’s risk in staying
If you’re staying in a role that’s sucking the joy out of you, there’s a cost to staying. Those costs are numerous and varied, but could be opportunity costs by not learning new skills or feeling fulfilled at work, increased stress and poor health outcomes, negative affect to your family life, decreased productivity, performance, or quality of your work, developing a negative attitude, and lack of motivation.

Making a leap can be hard, and even scary. A sound decision begins with becoming confident about who you are and what you can offer, learning to be discerning about the advice of others, and working to gain alignment with loved ones who are impacted by your career choices.​

All the best to you!​

Dramatically Increase Your Interpersonal Power. Here’s How.

Did you know there are two additional levels of listening you’ve probably never heard of? I’m going to teach you how to use them, and it will dramatically increase your interpersonal power.

Listening is more natural for some than others, but it’s not as hard as you think. The first step is:

1. You reframe your thinking on the goal of communication

2. Become aware of the 3 levels of listening, and how to operate within them

Most think of communication as a means to convey and receive information, and that’s not entirely accurate. The goals of communication are:

  1. To understand
  2. To be understood
Most of us tend to prioritize the second goal, to be understood. However, when we prioritize the first goal, to first understand others, the second actually takes care of itself. When you seek to understand others, they will respond by seeking to understand you. It’s a beautiful reciprocity that you’ve influenced by being a listening leader.
Within the context of seeking to understand, let’s look at the levels of listening:
Level One is Listening for information – Most people don’t move beyond this level. They listen long enough to get a grasp of the message, then move into problem solving, defending, or some action state in response to what’s been said. The problem with this approach is there’s MUCH more to communication than what’s been verbally stated, knowing the goal of communication is to understand.
This is where level two comes in: Listening for impact.
I went to the park with my daughter this morning, and while I usually keep to myself, today I struck up a conversation with a young mom. She asked me what I do for a living, and I told her I’m a Career Coach. She said, “Maybe you could help me. I still haven’t figured out what I want to do when I grow up.”
She shared she wasn’t sure what she wanted to do, and she didn’t have a degree, so she felt very limited in her options.
The career coach could have kicked in with information on mechanics of job search, and places that hire people without a college degree. Instead, I asked myself, “What is the impact this is having on this woman. She’s feeling very uncertain. She hadn’t been planning on going back to work until her children were in school full time. What are the fears and challenges this is causing?”
Because of level two listening – impact – I instead asked more questions and listened to her concerns and fears. This helped me understand that her primary and most pressing need was not job search mechanics, it was support and validation of her ability to contribute in this world. We began to talk about strengths she innately possesses that someone is willing to pay for, such as the natural ability to organize, or listening empathically to people who need it.
She said she had not considered how her natural talents qualify her to make a contribution. Don’t we all tend to fall into that trap from time to time? My mentor says that’s like a bird lamenting they can’t fly without having to use their wings.
This line of conversation took me to the third level of listening – Listening for what’s not being said. As I was listening to her share her career struggle, it enabled me to read what wasn’t being said directly: She and her husband are not on the same page about her going back to work, and it’s causing conflict.
After exercising the three levels of listening, I was able to determine how I might best help her, and the first step was most certainly not brushing up her resume. It’s helping her have constructive dialogue with her husband to get them both on the same page.
He wants her to get a job, but what I’m going to do is coach her to talk to him about what his goals are. So often people issue solutions without taking a step back to talk about the goal. There’s more than one way to skin a cat, and until they talk about the underlying issues that lead him to believe she needs a job, she will resent him for what she perceives as forcing her to work when she doesn’t feel confident about her ability to do so.
When your goal is to understand, only then are you in a position to meet the true need of the other person, whether it’s a co-worker, your boss, or a stranger at the park.
What’s one thing you want to do differently as a result of this information? Or, ​do you already exercise the three levels of listening?
All the best to you!