Your HEADLINE is your WHAT. Ask, What do I do better than most people?
Let’s say you’re an Operations Process Consultant:
Operations Process Consultant | I turn around under-performing call center operations.
There it is. WHAT you do is your title, plus the ONE thing you do best.
Now, the SUMMARY is your HOW.
Simple 4-part formula:
→ 2-3 sentences expanding on the one thing in your headline (focus on core problem you solve)
→ Proof to back it up in a “Select Accomplishments” section
→ A call to action
→ Key word summary of skills you enjoy
There are many moving parts, processes, and people to orchestrate in call center operations. The biggest problem I see are the silos that create redundant processes and gaps that swallow up your customers. I help you see the big picture, close gaps, and delight – instead of frustrate – your customers.
* Increased customer satisfaction by 15% for a Fortune 500
* Reduced customer issue resolution time from 96 hours to 24 hours
* Streamlined processes to reduce annual overhead by $240K
If we have mutual interests, please send me an invitation to connect.
LEAN/Six Sigma, Process Mapping, CX, Journey Mapping
Voila! Is it easier than you thought?